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Services represent more than two thirds of World Gross Domestic Product (GDP), according to the World Trade Organization. They are a core economic activity, contributing more to GDP than both industry and agriculture combined. The services revolution creates new commercial opportunities and underpins virtually every economic activity.

ISO develops International Standards that help ensure that services are of a consistent, high quality. This has a number of benefits:

ISO standards deal with many types of services in different sectors. For example:

Other subjects include training, tourism, leisure and hospitality services, transport, and services for consumers.

Learn more about ISO standards and services from our #servicestandards campaign.

The ISO strategy for services

ISO anticipates that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.

Therefore, we have developed a strategy for service standardization. Read the ISO strategy for services.

Useful publication

Cover of ISOfocus May/June 2016 - The service economy

ISOfocus - The service economy

May/June 2016 issue of ISO's monthly magazine.

How to find standards on services

Market demand for standards to ensure the quality of service delivery is rising to match services’ importance in economies around the world.  Currently about 700 of ISO’s 19’000 standards are directly related to services, and this number is growing rapidly.

ISO International Standards are designed by groups of experts called technical committees, each concentrating on a specific subject. One way to find standards on a specific topic is to search the work of a particular technical committee.

Click on the links below to see the standards published by each technical committee.

ISO Store

  • ISO 10002:2014
    Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
  • ISO 24510:2007
    Activities relating to drinking water and wastewater services -- Guidelines for the assessment and for the improvement of the service to users
  • ISO/IEC Guide 76:2008
    Development of service standards -- Recommendations for addressing consumer issues

Visit the ISO Store to buy more standards

Useful articles

Tourism for everyone with accessibility standards

by Julian Theseira

As much as it is enjoyable, tourism also has it’s challenges. Think back to the last time you faced difficulties when travelling, whether you had to climb what seemed like millions of stairs to get anywhere or you struggled to ask for food or catch a taxi because of the language barrier. Maybe crossing a busy street was a scary experience, or you felt lost half the time. Now imagine how much harder it would be to travel with a disability.

Read the full entry

The future of service standards and international trade

by Clare Naden

From telecommunications to tourism, as international trade in services flourishes, so does the need and potential for standards, because standards help to improve quality and make things work. We talk to David Shark, deputy director general of the WTO, on his views of the future of service standards in international trade.

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Standards: the solution for global services

by Clare Naden

The power and potential of standards in the services sector is the theme of a new global ISO campaign this week (13-17 June), held to raise awareness of the importance of standards for driving economic growth and improving the quality of services.

Read the full entry

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