Home

News from ISO

RSS

Boom in outsourcing leads to new ISO standard

by Clare Naden on
As businesses worldwide look to be more nimble, reduce risks and tap into wider networks of expertise, it is no wonder that the trend towards outsourcing has exploded. Just as well that a new ISO standard for outsourcing has just been produced.
 

Outsourcing – transferring work to external companies – is nothing new. But Deloitte’s recent 2014 Global Outsourcing and Insourcing Survey showed that in recent years it has taken off, and they predict the trend to continue growing at rates of 12-26%.

Initially focused on highly transactional back-office processes or noncritical services, outsourcing now encompasses strategic functions, with some companies off-loading entire segments of their value chain.

Providing access to the latest technologies, reducing headcounts and therefore reducing risks make outsourcing highly attractive. But it is not without its challenges, some rising from the enormous plethora of methodologies.

Which is why ISO’s Technical Committee for Outsourcing, ISO/PC 259 developed a new international standard.

Developed by experts from both industry and standardization, ISO 37500:2014 Outsourcing is for those who have already made the decision to outsource, focusing on the common processes and best practices for success, putting governance at the heart of the standard.

Outgoing chair of ISO/PC 259 Adrian Quayle said: “Experience has shown that many of the problems arise from the lack of, or poor, governance practices.”

ISO 37500 addresses issues of flexibility in outsourcing arrangements, accommodating changing business requirements. The risks involved in outsourcing are confronted to enable mutually beneficial collaborative relationships. The standard is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single-provider or multi-provider model, or draft agreements based on services or outcomes.

In addition it can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labour, health and safety), the size of the outsourcing arrangement and the type of industry sector.

The economies of scale, financial rewards, the flexibility and increased productivity promised by outsourcing mean it will be a hot commodity for some time yet. ISO’s job will be to monitor developments and trends and to create standardized solutions for the inevitable issues that arise.

Read the full entry

ISO Standards in action

ISO International Standards provide practical tools for tackling many of today’s global challenges. Learn how International Standards work in the real world in sectors such as Health, Water, Food, Climate change and many more...

View all topics

More news

When access is denied

Twenty-nine-year-old Rania Python knows what it's like to live in a world of barriers. Visually impaired from birth, Rania sits down with us to share her challenges, struggles, and how standards have the potential to improve the quality of life - for her and everyone else.

Together we are stronger

International organizations are a place for countries to get together and solve the issues they cannot address alone.

All news

 

ISO Events

No event at the moment

All events


Press Contact

Katie Bird
Head, Communication and content strategies

Call: +41 22 749 01 11
Fax: +41 22 733 34 30
Email: bird@iso.org
Twitter: @isostandards

More information for the media can be found in our Media Kit


News archive

Are you interested in a specific News item released some time ago? Browse our News archive by year.

This month on ISOfocus

The confidence factor

Protecting a company’s reputation is the most important and difficult task facing senior management teams and boards of directors today. The reason? Its good name is a major source of competitive advantage.

In the latest ISOfocus magazine (November/December 2014), you'll learn about how it only takes one slip to cause irreparable damage to a company’s image. It also showcases how ISO standards for anti-bribery and online reputation have the potential to generate greater leverage and boost company confidence.

Current issue

ISOfocus

Published in English and French, six times per year, ISOfocus is your gateway to International Standards. Whether a multinational enterprise faced with major decisions or a small business looking for ideas, ISOfocus seeks to provide both the kind of overviews that strategic planners need and the little details that can make a big difference.

You will find international topics covering everything from IT and transport to personal stories and everything in between. Our goal is to bring you the highest-quality information and most up-to-date and internationally relevant material on standards in each issue.

All issues