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Frequently Asked Questions (FAQs)

General information on ISO

What's the bottom line on ISO?

ISO's work makes a positive difference to the world we live in. ISO standards add value to all types of business operations. They contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. They make trade between countries easier and fairer. ISO standards also serve to safeguard consumers and users of products and services in general - as well as making their lives simpler. You will find an introduction to ISO in the About ISO section.

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Standards

What can I expect to find in an ISO standard?

An ISO standard is a documented agreement containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that materials, products, processes and services are fit for their purpose. It is a living agreement that can have a profound influence on things that deserve to be taken seriously - such as the safety, reliability and efficiency of machinery and tools, means of transport, toys, medical devices, and so on.

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Conformity assessment and certification

What does "conformity assessment" mean?

At its simplest, "conformity assessment" means checking that products, materials, services, systems or people measure up to the specifications of a relevant standard. For example, a customer may want to check that the product he or she ordered from a supplier meets the purpose for which it is required. One of the most efficient ways to do this is when the specifications of the product have been defined in an International Standard. That way, both supplier and customer are on the same wavelength, even if they are based in different countries, because they are both using the same references.

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Shopping FAQs

What is CHF and how can I convert it to my local currency?

Prices for ISO publications ordered from the ISO Central Secretariat are in Swiss francs (CHF). If you wish to convert the price of any ISO publication into your national currency you can use the currency converter at www.oanda.com

How soon can I receive my order?

Orders for physical products, such as paper or CD-ROM, are dispatched as soon as possible either on the same day or the next business day after your order is received. Please allow two to three days for your order to be delivered.

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ISO abbreviations

  • Add - Addendum
  • Amd - Amendment
  • ASTM - American Society for Testing and Materials
  • AWI - Approved work item
  • CAG - Chairman's advisory group
  • CASCO - ISO Committee on conformity assessment
  • CD - Committee draft
  • CHF - Swiss Francs (ISO 4217)
  • CIE - International Commission on Illumination
  • COPOLCO - ISO Committee on consumer policy
  • Cor. - Corrigendum

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