Engaging consumers in standards development

One of COPOLCO's major tasks is to help support national standards bodies engage consumers in their standards development work. This page contains information, publications and resources designed to help support consumer engagement.

More information on consumer outreach can be found in the Consumers and standards development page.

For support in using these resources please contact COPOLCO, at copolco@iso.org. Read more about COPOLCO's work on the COPOLCO page.

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ISO Directory of consumer interest participation

ISO has created a searchable platform of information on how its members involve consumers in their work. ISO members are asked to submit their own information to this database, which can then be searched by anyone looking to find out more about consumer participation in standards development work.

Find out more by accessing the ISO Directory of consumer interest participation.

Training and events

COPOLCO holds regular workshops and training events open to national standards bodies focusing on a wide range of topics. This year, COPOLCO held its annual workshop in Fiji. Read more about the plenary and the workshop.

To find out about how to get involved please contact COPOLCO (copolco@iso.org).

Access presentations and information on past events.

ISO/IEC Guides under COPOLCO's responsibility

ISO/IEC Guide 14:2003, Purchase information on goods and services intended for consumers.
ISO/IEC Guide 37:2012, Instructions for use of products of consumer interest
ISO/IEC Guide 41:2003, Packaging – Recommendations for addressing consumer needs.
ISO/IEC Guide 46:1985, Comparative testing of consumer products and related services – General principles
ISO/IEC Guide 74:2004, Graphical symbols – Technical guidelines for the consideration of consumers' needs
ISO/IEC Guide 76:2008, Development of standards for services – Recommendations for addressing consumer issues
ISO/IEC Guide 50:2002, Safety aspects – Guidelines for child safety
ISO/IEC Guide 51:1999, Safety aspects – Guidelines for their inclusion in standards

COPOLCO is also contributing to

ISO/IEC Guide 71:2001, Guidelines for standards developers to address the needs of older persons and persons with disabilities

Related Publications

A free of charge distance learning tutorial useful for those new to standardization and consumer policy.

ISO/IEC guides

ISO/IEC Guides: what they are and what they can help you to achieve

Additional useful contacts

Picture showing human figures standing on blue circles connected by a network of blue lines


Involving consumers

Practical guidance for standards development bodies

ISO and the consumer

Brochure providing a short introduction to standards work

The consumer and standards

Guidance and principles for consumer participation in standards development