ISO’s Committee on Consumer Policy (COPOLCO) is responsible for promoting consumer interests in standardization.
What COPOLCO does
areas in ISO's work that are of priority to consumers and coordinates participation by
consumer representatives in these areas.
More details can be found in COPOLCO's Key Areas Programme.
Work on these priorities is reported on annually in the Key Areas Annual Report.
participation in standards work and trains consumer representatives for this task.
Publications can be found in ISO's consumer publications.
Information about consumer outreach can be found in Consumers and standard development.
training activities and representation at events involving consumers and standardization
Training materials for trainers can be found in COPOLCO's Train the Trainer course
More resources can be found in the distance learning module Consumers and Standardization
- organizes annual
workshops that bring together
consumers, public authorities, manufacturers and standardization experts. These workshops are orientated
around a specific current issue that is relevant to consumers.
Access past presentations and information on COPOLCO events.
- develops recommendations
for action, policy statements, guides for standards writers and proposals for new areas of standardization.
More information can be found by consulting Resources for engaging consumers.
COPOLCO membership is open to member bodies as participating (P) or observer (O) members, and to correspondent members as observer (O) members. Members of COPOLCO designate a person responsible for consumer liaison. This person usually comes from the ISO member but may also come from a member-appointed consumer association.
Full list of the ISO members that participate in COPOLCO.