ISO’s Committee on Consumer Policy (COPOLCO) is responsible for promoting consumer interests in standardization.

What COPOLCO does

Please refer to COPOLCO's terms of reference and the terms of reference for COPOLCO’s standing working groups.

COPOLCO membership

COPOLCO membership is open to member bodies as participating (P) or observer (O) members, and to correspondent members as observer (O) members. Members of COPOLCO designate a person responsible for consumer liaison. This person usually comes from the ISO member but may also come from a member-appointed consumer association.

Full list of the ISO members that participate in COPOLCO.


COPOLCO is based at the ISO Central Secretariat in Geneva
Secretary: Mrs Dana Kissinger-Matray
Chairperson: Ratna Devi Nadarajan
ISO Central Secretariat contact: Mrs. Dana Kissinger-Matray

Ratna Devi Nadarajan
Ratna Devi Nadarajan
Chairperson of COPOLCO

Dana Kissinger Matray
Dana Kissinger-Matray
Secretary of COPOLCO

Related Organizations

COPOLCO works with the International Electrotechnical Commission (IEC), which produces standards for electrical consumer goods, to develop ISO/IEC guides relating to consumer issues in the development of standards.

COPOLCO also has a liaison with Consumers International (CI) and the Organization for Economic Cooperation and Development (OECD), as well as cooperating with a number of regional consumer organizations.

COPOLCO terms of reference

To study means of helping consumers to benefit from standardization, and means of improving consumer participation in national and international standardization.

To provide a forum for the exchange of information on the experience of consumer participation in the development and implementation of standards in the consumer field, and on other questions of interest to consumers in national and international standardization.

To advise ISO Council as to the consolidated viewpoints of consumers on matters relevant to ISO's current and potential standardization and conformity assessment work.

To advise ISO Council on the need for new or revised policies or actions within ISO as they relate to consumers' needs.

Involving consumers

Practical guidance for standards development bodies

ISO/IEC Policy statement

Addressing the needs of older persons and people with disabilities in standardization work

ISO/IEC Statement

Consumer participation in Standardization work

COPOLCO and ISO policies

COPOLCO supports and contributes to the goals for stakeholder input as expressed in the ISO Code of Ethics and the ISO Strategic Plan.

ISO Code of Ethics

Groups principles and commitments that already existed in a number of statutory documents, directives and General Assembly or Council resolutions.

ISO Strategic Plan 2011-2015

The route map to the global vision for ISO in 2015: to be the world's leading provider of high quality, globally relevant International Standards through its members and stakeholders.