ISO’s Committee on Consumer Policy (COPOLCO) is responsible for promoting consumer interests in standardization.

What COPOLCO does

• selects areas in ISO's work that are of priority to consumers and coordinates participation by consumer representatives in these areas.
  More details can be found in COPOLCO's Priority Programme.
  Work on these priorities is reported on annually in the Priority Programme Annual Report.
  
  
• develops publications to promote consumer participation in standards work and trains consumer representatives for this task.
  Publications can be found in ISO's consumer publications.
  Information about consumer outreach can be found in Consumers and standard development.
  
  
• coordinates training activities and representation at events involving consumers and standardization issues.
  Training materials for trainers can be found in COPOLCO's Train the Trainer course
  More resources can be found in the distance learning module Consumers and Standardization
  
  
• organizes annual workshops that bring together representatives of consumers, public authorities, manufacturers and standardization experts. These workshops are orientated around a specific current issue that is relevant to consumers.
  Access past presentations and information on COPOLCO events.
  
  
• develops recommendations for action, policy statements, guides for standards writers and proposals for new areas of standardization.
  More information can be found by consulting Resources for engaging consumers.

Please refer to COPOLCO's terms of reference.

COPOLCO membership

COPOLCO membership is open to member bodies as participating (P) or observer (O) members, and to correspondent members as observer (O) members. Members of COPOLCO designate a person responsible for consumer liaison. This person usually comes from the ISO member but may also come from a member-appointed consumer association.

Full list of the ISO members that participate in COPOLCO.