ISO's Committee on Consumer Policy (COPOLCO)

COPOLCO undertakes a range of activities to promote and encourage consumer interests in standards.

Key areas of interest for consumer representation

We decide on the most effective areas of focus for consumer participation in standards.These key areas are defined annually and reported on in our Key Areas Annual Report.

COPOLCO members are ISO members. See the full list of ISO members that participate in COPOLCO and what they do in their countries.

Publications and resources

COPOLCO offers a range of training and events including an annual workshop for consumers, public authorities, manufacturers and standardization experts.

Check out the materials from our train the trainer course, and test your knowledge with the quizzes in our distance learning module Consumers and Standards: Partnership for a better world.

ISO also runs regular workshops and training for national standards bodies to improve stakeholder engagement, including consumers. For more information contact academy@iso.org.

Find out more about how you can effectively engage stakeholders and read an example of consumer outreach by a technical committee in practice.

Access the presentations and publications on our Resources page.

Dana Kissinger Matray
Dana Kissinger-Matray
COPOLCO secretary

Ratna Devi Nadarajan
Ratna Devi Nadarajan
COPOLCO chairperson

Related Organizations

COPOLCO works with the International Electrotechnical Commission (IEC), to produce guides related to consumer issues in the development of standards, and has strong links with Consumers International, the Organization for Economic Cooperation and Development (OECD), the International Organization for Legal Metrology (OIML) and some regional consumer organizations.