ISO International Standards touch everyone. From enabling you to use your bank card overseas to ensuring your child's toys don't have sharp edges, they are used everywhere, providing the technical specifications followed by companies all over the world to ensure products and services work the way you expect them to.
What's more, they help to improve customer satisfaction. In a world where the customer's voice is increasingly prominent, this is an essential business requirement.
That's why consumer representatives play an integral role in the development of standards.Consumers and standards development
Integrating the view of the consumer is important in standards development because it offers a real-life perspective, helping to ensure that issues such as safety and quality are adequately addressed.
In addition, it helps to ensure that products and services perform as expected and improves:
- quality and reliability
- consistency in the delivery of services
- choice and fair competition
- transparency in production information
- suitability of products for vulnerable populations
- credibility of standards to support consumer protection laws
Consumer standards are developed with the input of a wide range of people - not just standards experts. By getting involved you can help ensure products and services meet your expectations.