ISO/TS 10004:2010
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Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

This standard has been revised by: ISO 10004:2012


ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.


  • Document published on: 2010-04-15
    Edition: 1 (Monolingual) ICS: 03.120.10
    Status: Withdrawn Stage: 95.99 (2012-09-14)
    TC/SC: ISO/TC 176/SC 3 Number of Pages:
  • Revised by: ISO 10004:2012

  • No corrigenda or amendments available

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