Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
This standard has been revised by: ISO 10004:2012
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
Document published on: 2010-04 Edition: 1 (Monolingual) ICS: 03.120.10 Status: Withdrawn Stage: 95.99 (2012-09-14) TC/SC: ISO/TC 176/SC 3 Number of Pages:
Revised by: ISO 10004:2012
No corrigenda or amendments available