ISO 24510:2007

Activities relating to drinking water and wastewater services -- Guidelines for the assessment and for the improvement of the service to users

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Language	Format	Add to basket
English	PDF (649 kB)	CHF 168,00
English	Paper	CHF 168,00
French	PDF (691 kB)	CHF 168,00
French	Paper	CHF 168,00

General information

Number of Pages: 62

Edition: 1 (Monolingual)	ICS: 03.080.30; 13.060.30; 13.060.20
Status: Published	Stage: 60.60 (2007-11-29)
TC/SC: TC 224

Abstract

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

the definition of a language common to the different stakeholders;
the definition of key elements and characteristics of the service to users;
the objectives for the service with respect to users' needs and expectations;
guidelines for satisfying users' needs and expectations;
service to users assessment criteria;
introduction to performance indicators;
examples of performance indicators.

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ISO 24512:2007
Activities relating to drinking water and wastewater services -- Guidelines for the management of drinking water utilities and for the assessment of drinking water services
ISO 24511:2007
Activities relating to drinking water and wastewater services -- Guidelines for the management of wastewater utilities and for the assessment of wastewater services