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ISO 10008:2013
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Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions

Abstract

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in ISO 10008:2013 can complement an organization's quality management system.

 

  • Edition: 1 (Monolingual) ICS: 03.120.10
    Status: Published Stage: 60.60 (2013-05-27)
    TC/SC: ISO/TC 176/SC 3 Number of Pages: 29
  • No revision information available

  • No corrigenda or amendments available

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